Mapster | Geographic Customer Feedback Intelligence | See WHERE Your Feedback Comes From
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Get Customer Feedback by Region

Grow your |
with Regional Feedback

Know WHAT's working and WHERE it's working
See which regions convert, where problems occur
Know WHERE your best customers cluster & worst problems occur
Customer feedback + location data = smarter business decisions
Set up in minutes - No code. No complexity

No credit card required

Rotating globe animation

See the geographic difference

Compare traditional customer feedback with geographic feedback intelligence.

πŸ‘‡ Drag to compare
Traditional Customer Feedback Dashboard
Basic Feedback (Hotjar, Typeform)
Geographic Customer Feedback Dashboard
Geographic Feedback (Mapster)
🌎

Traditional Feedback Tools

Show you WHAT customers think with aggregate scores and general sentiment. Miss critical regional patterns and location-specific issues.

❌ "87% customer satisfaction" (eg. hides rural shipping problems)

Geographic Feedback Intelligence

Show you WHERE feedback comes from with interactive maps, regional insights, and location-aware analytics that reveal hidden opportunities.

βœ… "98% urban, 34% rural satisfaction" (identifies specific problems to fix)
"Just like real estate, the three most important things in customer feedback are: location, location, location"

Catch continuous user insights with
Feedback Button

Collect unprompted feedback about your website or product 24/7. Allow users to report issues and share suggestions with a non-intrusive, always-on Feedback Button.

Get feedback when it matters most with our feedback widget:

1

Always-on feedback collection that never interrupts user experience

2

Capture spontaneous feedback when users are experiencing issues

3

Geographic context automatically added to every feedback response

Feedback button demo

Whether users are browsing your homepage, struggling with checkout, or exploring new features β€” the feedback button gives them a voice when they need it most.

Add Feedback Button

No credit card required

Your customer feedback shows WHAT πŸ“Š
but not WHERE πŸ—ΊοΈ

Traditional feedback tools give you aggregate scores without geographic context. You're missing the location intelligence that reveals where problems cluster, where satisfaction varies, and where your improvements should focus.

Making critical business decisions with incomplete customer intelligence:

one

Where are customers actually experiencing problems by region?

two

Are shipping issues concentrated in specific locations?

three

How does customer satisfaction vary across different regions?

The Missing Context

The Missing Context

Customer feedback without location data

Whether you're tracking customer satisfaction, analyzing support tickets, or researching feature requests β€” geographic context reveals customer patterns that aggregate scores completely miss.

"87% customer satisfaction" could be hiding "34% satisfaction in rural areas"

Just like real estate, the three most important things in customer feedback are: location, location, location.

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Introducing...

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Geographic Customer Feedback Intelligence
that reveals WHERE your feedback comes from

Stop making decisions with incomplete customer data. Track feedback by region to identify problem areas, discover patterns, and focus improvements where they'll have the greatest impact.

Track Regional Customer Satisfaction

Track Regional Customer Satisfaction

Monitor customer satisfaction and feedback patterns across different regions. See where problems cluster and satisfaction varies before they impact your business.

Identify Customer Problems by Location

Identify Customer Problems by Location

Discover location-specific issues like shipping delays, service problems, or regional preferences. Get early warning signals that help you fix problems faster.

Discover Hidden Regional Patterns

Discover Hidden Regional Patterns

Uncover geographic feedback trends that aggregate scores miss. Find regional preferences, cultural differences, or location-based opportunities.

Focus Improvements on Problem Areas

Focus Improvements on Problem Areas

Allocate customer success, shipping, and product resources to regions with the lowest satisfaction. Geographic intelligence drives better customer outcomes.

The Only Feedback Tool That Shows You WHERE Responses Come From

While Hotjar, Typeform, and SurveyMonkey show you WHAT customers think, Mapster shows you WHERE they think it.

Transform "87% satisfaction" into "98% urban, 34% rural satisfaction" β€” and fix the real problems.

"We discovered that 80% of our negative feedback was coming from just two regions. Without the location data, we would have changed our entire strategy instead of addressing specific regional issues. Game changer!"

β˜…β˜…β˜…β˜…β˜…
undefined's picture

Alan Walker

Marketing Director

Find revenue opportunities in 3 steps

01

Share Link or Embed Feedback Widgets on Your Website

Choose from feedback templates or create custom questions. Add our widget to any page with one line of code – no technical expertise required.

02

We Collect Customer Feedback with Location Data

Customers submit feedback normally while we automatically capture their location data (with privacy protection) to build your geographic dataset in real-time.

03

Discover Geographic Feedback Patterns

See where satisfaction drops, identify regional problem areas, and spot location-specific opportunities. Make data-driven improvements with interactive geographic feedback dashboards.

Ready to see WHERE your customer feedback comes from?

Stop treating all customers the same. Discover the geographic patterns in your feedback data.

Start Geographic Feedback Tracking

2-minute setup β€’ No credit card required

Who needs geographic customer feedback?

The short answer: businesses making customer-focused decisions. The long answer:

From e-commerce managers discovering shipping problems to customer success teams identifying regional satisfaction patterns, geographic feedback reveals where customers struggle before aggregate scores show the problem.

Perfect for businesses with customers across multiple regions

E-commerce brands, SaaS companies, media companies, subscription services, and any business where location affects customer experience.

E-commerce Managers
Customer Experience Managers
Marketing Directors
Product Managers
UX Research Managers
Digital Marketing Managers
Growth Marketing Managers
Customer Success Managers
Business Intelligence Analysts
Regional Marketing Managers
SaaS Product Teams
E-commerce Operations Teams

Industry Focus

E-commerce Brands

  • Direct-to-consumer brands (10-500 employees)
  • Multi-region e-commerce companies
  • Subscription box companies
  • Fashion/apparel & home goods retailers

SaaS Companies

  • B2B SaaS (50-1000 employees)
  • Customer experience platforms
  • Marketing technology companies
  • Regional expansion focus companies

Media Companies

  • Content publishers & news organizations
  • Digital magazines & online publications
  • Podcast networks & audio content creators
  • Video streaming & entertainment platforms

Traditional feedback tools vs.
Geographic feedback intelligence

See why adding location context transforms customer feedback from basic scores into powerful business insights.

Traditional Feedback

Hotjar, Typeform, SurveyMonkey - feedback without location context

Geographic Feedback

Mapster - customer feedback enhanced with location intelligence

Data Collection

Basic customer feedback only

Name, email, ratings - without location context

Data Collection

Feedback + Geographic Context

Every customer response includes location intelligence

Customer Insights

What customers think

"87% satisfaction" - aggregate scores without regional context

Customer Insights

What customers think + Where they're located

"98% urban satisfaction, 34% rural" - uncover geographic patterns

Problem Identification

Generic customer issues

Know problems exist, but not where they're concentrated

Problem Identification

Location-specific customer problems

Identify shipping delays, regional preferences, and area-specific issues

Data Visualization

Charts and graphs only

Basic dashboards like Hotjar, Typeform, SurveyMonkey

Data Visualization

Interactive maps + Traditional charts

See customer feedback come alive on beautiful geographic visualizations

Business Impact

Treat all customers the same

Apply improvements everywhere, miss regional opportunities

Business Impact

Location-aware customer strategies

Fix rural shipping, optimize urban experience, target problem regions

Ready to see WHERE your customer feedback comes from?

Join businesses discovering geographic patterns in their feedback.

2-minute setup β€’ No credit card required

Choose your geographic feedback intelligence plan

Start tracking WHERE your customer feedback comes from. Upgrade when you need more geographic insights.

Free

$0/month

100 survey responses / month

Unlimited location-powered surveys

Interactive map visualization

Regional response filtering

Most Popular

Premium

$10/month

1000 survey responses / month

Unlimited location-powered surveys

Interactive map visualization

Regional response filtering

Priority support

Pro

$30/month

5000 survey responses / month

Unlimited location-powered surveys

Interactive map visualization

Regional response filtering

Priority support

🏠 Location, location, location - but for feedback

Three things that matter in
customer feedback:
location, location, location

Stop treating NYC customers the same as rural customers.
Discover the geographic insights your competitors are missing.

See Where Your Feedback Comes From

No credit card required β€’ 2-minute setup

What businesses discover with geographic feedback:

🎯

Hidden Problems

"87% satisfaction" was masking 34% satisfaction in rural areas

πŸ—ΊοΈ

Regional Patterns

Map customer feedback to understand WHERE problems occur

πŸ’°

Business Impact

One client reduced returns 40% by fixing rural shipping issues

The only feedback tool that shows you WHERE responses come from

Frequently Asked Questions

Everything you need to know about geographic customer feedback and how location context transforms your customer insights.

We automatically capture location data when customers submit feedback through our widgets using privacy-first IP geolocation. We only detect city/region-level data, never storing IP addresses or precise coordinates. Our system is GDPR and CCPA compliant by design, with all data anonymized and aggregated to protect customer privacy.

Setup takes under 2 minutes! Simply embed our feedback widget on any page with one line of code - no technical expertise required. Choose from feedback templates or create custom questions. Your geographic feedback dashboard starts building as soon as customers begin responding.

While those tools show you WHAT customers think, Mapster shows you WHERE they think it. Traditional feedback tools give you '87% satisfaction' - we show you '98% urban satisfaction, 34% rural satisfaction' so you can identify and fix location-specific problems like shipping delays or regional service issues.

Our IP geolocation is highly accurate at the city and region level (typically 85-95% accuracy). This is perfect for identifying regional customer patterns, geographic satisfaction differences, and location-specific business issues. We automatically cluster nearby locations to ensure reliable insights while maintaining privacy.

You get powerful analytics including: 1) Regional customer satisfaction patterns, 2) Geographic problem identification (shipping delays, service issues), 3) Interactive maps showing where feedback comes from, 4) Location-based customer segmentation, 5) Regional preference analysis, and 6) Competitor comparison by geography.

You'll see your first geographic data points within minutes of customers submitting feedback! The map builds in real-time as people respond, with analytics updating every 5 minutes. Most businesses see meaningful geographic patterns emerge after 50-100 customer responses, often discovering hidden regional issues they never knew existed.

Still have questions about geographic customer feedback?

Get in touch with our team